Privacy policy

RAD Creations respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how RAD Creations | Flying Disc Pty Ltd | ABN: 51 608 601 163 (“RAD Creations”, “RAD”, “we”, “us” or “our”) collects, holds, uses and discloses personal information when you interact with us, including through our website.

Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and other applicable Australian laws.

Information we collect

The personal information we collect depends on how you interact with RAD.

‍It may include:

• your name;
• email address;
• phone number;organisation, employer or business name;
•job title or professional role;location;postal or business address;
• information about a proposed disc golf course, site or property;
•information about the organisation controlling or managing a potential site;
• project objectives, requirements, budgets or indicative project timing;
• photographs, maps, plans, site details or documents you choose to provide;
i• nformation submitted through contact, site assessment or enquiry forms;
i•nformation you provide when requesting guides, resources or other downloads;
• newsletter and marketing preferences;
•correspondence and records of communications with RAD;
• information relating to an existing or potential customer, supplier, consultant, contractor or project partner; and
• other information you voluntarily provide to us.

You do not generally need to provide personal information simply to browse our website.

Website and Technical Information

When you use our website, certain technical information may also be collected automatically by us or by service providers operating on our behalf.

‍This may include:

• IP address;
• browser and device type;operating system;
• pages viewed;
• referring website;
• approximate location;
• time and date of visits;
• interactions with website pages or forms; and
• cookie or similar technology identifiers.

We may use this information to operate the website, understand how visitors use it, improve website performance and content, measure marketing activity and maintain website security.

How we collect information

We may collect personal information when you:

• contact RAD directly;
• submit an enquiry;
• complete an Assess Your Site or similar form;
• request a quotation, proposal or consultation;
• download a guide or resource;
• subscribe to email updates;
• communicate with us by email, telephone, social media or in person;
• engage RAD for a project;
• attend an event, presentation or industry activity involving RAD;
• supply goods or services to RAD;
• work with us as a consultant, contractor or project partner; or
• otherwise provide information to us.

We may also receive information from third parties where appropriate, including project stakeholders, clients, community representatives, professional consultants, referral partners and publicly available sources.

Where practical, we will collect personal information directly from you.

Use of information

RAD may use personal information to:

• respond to enquiries and requests;
• assess potential sites and project opportunities;
• determine the appropriate RAD service or project pathway;
• contact you about an enquiry;
• prepare quotations, proposals or project information;
• provide our course development, design, equipment, installation, activation and related services;
• manage customer and stakeholder relationships;
• manage projects and communicate with project participants;
• provide requested guides, resources or information;
• administer our website and digital systems;
• improve our services, resources and website;
• maintain business and project records;
• obtain feedback and understand project outcomes;
• prepare case studies or seek testimonials, where appropriate permission has been obtained;
• comply with legal and regulatory obligations;
• protect our legal rights, systems and business operations; and
• send marketing communications where you have consented or where otherwise permitted by law.

We will not use personal information for an unrelated purpose where doing so would be inconsistent with applicable privacy law.

Email Marketing

If you subscribe to RAD updates or otherwise consent to receive marketing communications, we may send information about:

• disc golf course development;
• RAD projects and course openings;
• educational resources;
• events;
• new services or equipment;
• industry information; and
• other relevant RAD news.

Marketing communications will identify RAD as the sender and provide a way to unsubscribe.

You can withdraw your consent at any time by using the unsubscribe option in an email or contacting us directly.

Submitting a general project enquiry does not, by itself, mean you will automatically be added to an unrelated ongoing marketing list.

We may still contact you where reasonably necessary to respond to or administer an enquiry, project or existing business relationship.

Disclosure of information

RAD may disclose personal information where reasonably necessary to operate our business or provide services.

‍Recipients may include:

• RAD employees, directors and authorised representatives;
• contractors and consultants working on a project;
• installers, suppliers and other delivery partners;
• website hosting and technology providers;
• customer relationship management systems;
• email and communications providers;
• cloud storage and business software providers;
• analytics and website performance providers;
• marketing service providers;
• accountants, insurers, lawyers and other professional advisers;
• government bodies or regulatory authorities where required by law; and
• other parties where you have authorised us to disclose the information.

RAD does not sell personal information to third parties.

Where project information needs to be shared with a consultant, contractor, landowner or other stakeholder, we aim to limit that disclosure to information reasonably necessary for the relevant purpose.

Overseas Service Providers

Some technology, cloud, website, analytics, email or software providers used by RAD may store or process information outside Australia.

The countries in which information may be processed will depend on the service providers RAD uses from time to time.

Where Australian privacy law requires us to take particular steps in relation to an overseas disclosure, we will take reasonable steps to meet those requirements.

‍Before publication, RAD should confirm its website, CRM, email marketing, analytics and cloud-storage providers so any required overseas locations can be specifically identified here.

Storage and security

RAD takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

‍Depending on the information and system involved, these measures may include:

• password-protected systems;
• access controls;
• secure cloud services;
• software and system updates;
• appropriate internal access limitations;
• secure website connections; and
• reasonable administrative and operational security practices.

No internet transmission or electronic storage system is completely secure, so we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary for the purpose for which it was collected, to manage ongoing business or project relationships, and to satisfy legal, accounting, insurance or record-keeping requirements.

When information is no longer required, we will take reasonable steps to delete, destroy or de-identify it where appropriate.

Cookies and tracking technologies

Our website may use cookies and similar technologies to help the website operate and to understand how people use it.

Cookies are small data files stored on your device or browser.

‍Depending on the technologies enabled on the website, cookies may be used for:

• essential website functionality;
• remembering preferences;
• website performance;
• traffic and usage analytics;
• understanding how visitors arrive at and move through the website; and
• measuring the effectiveness of marketing activity.

Some cookies may be set by third-party service providers.

You can usually control or disable cookies through your browser settings. Disabling certain cookies may affect how some website features operate.

‍RAD should confirm the final analytics, advertising and tracking tools installed on the production website before publication so this section accurately reflects the live website.

Third-party links

Our website may contain links to websites and services operated by third parties.

RAD is not responsible for the privacy practices, security or content of those third parties.

We encourage you to review the privacy policy of any external website or service before providing personal information.

Access and correction

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

We may need to verify your identity before processing a request.

In some circumstances, applicable law may permit or require us to refuse access to certain information. If this occurs, we will explain the reason where we are legally able to do so.

To request access or correction, contact us using the details below.

Anonymity and Pseudonyms

Where practical and lawful, you may interact with RAD without identifying yourself or by using a pseudonym.

However, we may need your identity and contact information where it is reasonably necessary to respond to an enquiry, assess a site, prepare a proposal, enter into an agreement or provide project services.

privacy Complaints

If you believe RAD has not handled your personal information appropriately, please contact us using the details below.

Please provide enough information for us to understand the issue and investigate it.

We will aim to acknowledge and address privacy complaints within a reasonable period.

If you are not satisfied with our response and the Privacy Act applies to the matter, you may be entitled to contact the Office of the Australian Information Commissioner (OAIC).

Changes to this policy

RAD may update this Privacy Policy from time to time to reflect changes to our business, website, technology, information-handling practices or legal requirements.

The latest version will be published on this page and will show the date it was last updated.

We encourage you to review this policy periodically.

Contact us

For questions, requests or complaints relating to privacy, please contact:

‍RAD Creations
Email: info@rad-creations.com
Phone: (08) 9303 2415
Postal address: 7 Moscato Way, Woodvale, WA 6026
‍ABN: 51 608 601 163